Terms and Conditions of Service

Our full Terms and Conditions set out to protect us and our customers


Please read these Terms and Conditions carefully before signing your agreement. If you are unsure about any aspect of these Terms and Conditions, or have any questions regarding our relationship with you, please contact us.

These Terms and Conditions relate to the service to be provided by Organise My Bills (’OMB’) (’us’) (the ’Service’), by which the subscriber (also referred to in these Terms and Conditions as ’you’) authorises us to work on their behalf.

When using our service, you confirm that you and any authorised user (if applicable) have read, understood and agreed to the Privacy Statement. We reserve the right to update or change these Terms and Conditions from time to time at our discretion, and your continued Membership will be subject to the then current version of these Terms and Conditions. We recommend that you read the current version of these Terms and Conditions each time before you use our service

1. Who are Organise My Bills?

For the purposes of this agreement the company Organise My Bills will be known as OMB.

OMB are professional procurement and cost reduction specialists, who for an agreed fixed monthly or Annual fee will source products and services on behalf of a Household. (Please note OMB are not a supplier or provider of any of the services).

  • OMB is a company registered in England and Wales Company Number 13874468, Registered Office and principal place of business is Macrome House, Macrome Road, Tettenhall, Wolverhampton, England, WV6 9HD.

The Monthly or Annual fee is fixed unless at any point during the term it is agreed by both parties to change the monthly or Annual fee. Any changes to the fee will be agreed by both parties beforehand in writing.

For the Monthly or Annual fee OMB guarantee to review the agreed services or products, their existing costs and service levels and where and when applicable will source alternatives and offer you recommendations. (Clients are not obliged to go with any recommendations offered by OMB).

  • You are Paying OMB to work on your behalf, we act as your personal assistant / Procurement Department and will only recommend suppliers/ providers who are regulated by their own relevant Governing Bodies.
  • This Service is provided by OMB and nothing in our Service shall be deemed to constitute investment advice in any way.
  • In choosing to use this service you should not rely solely on the information contained within these Terms and Conditions. You should also carefully read the Terms and Conditions from the relevant supplier/ Provider relating to any specific service or product we have sourced on your behalf before proceeding.

Further information about this Service can be obtained from our website and other publications or by contacting us. All our service details, rates, terms, conditions, and other information are subject to change from time to time.

2. Services and Products (Households)

The standard fixed monthly fee for Households is £11.99 including VAT, or you will receive a 20% discount if you choose to pay annually.

For the agreed fee OMB will source and purchase the following on your behalf.

  • Utilities – Electricity and or Gas
  • Building and Contents Insurance
  • Pet Insurance up to 2 Pets per household (Additional Pets are charged at £1.99 per month extra per pet)
  • Vehicle Insurance up to a maximum of 4 vehicles per household (Additional Vehicles are charged at £1.99 per month extra per vehicle) (the definition of a vehicle includes any Car, SUV or Motor Bike but excludes any commercial vehicle)
  • Boiler Insurance Cover
  • Mobiles up to 4 mobiles per household (Additional Mobiles are charged at £1.99 per month extra per mobile)
  • Our fee also includes a reminder service for the following, Road Fund licenses, MOTS, and Servicing of mechanical items. these include Motor Bikes, Boilers and Cars (There are no limitations on the number of Vehicles for this service)
  • We do offer to source other Services and Products on behalf of a Household, these can be discussed and agreed before or after you have signed your agreement. Any additional services or products will be charged extra and added to your monthly or annual fee
  • Any fee or Commission paid to OMB from a Third Party, Supplier / Provider in relation to a service or product sourced by OMB on behalf of the household will be paid by OMB to the household in full

3. Information

In relation to household bills by agreeing to the terms and signing this contract, you are paying OMB to source the most competitive quotes on your behalf. All quotes presented to the household will be based of the circumstances at that time. In order to do this, we may need your written permission to access details from your current Suppliers / Providers. All details given are in the strictest confidence covered under our GDPR and Privacy policy.

If we recommend you move any services or policy to another Supplier/ Provider (due to price or poor service) it will be your decision to do this. If you choose to give us permission, we will arrange the relevant transfers in line with the terms of this contract or as soon as is practically possible and in line with your current Supplier / Provider’s terms. All transfers will be in the name given by you and we accept no responsibility if the details given are incorrect.

If by accepting our recommendations, you must switch service Supplier / Provider you may be required to terminate your existing contracts. If you are required to terminate an existing contract you will be informed of this, and we will offer to do this on your behalf. Please note Suppliers have the right to charge their clients early termination fees or other charges in line with their own Terms and Conditions and that any such charges shall be the sole responsibility of you and not OMB.

By signing this agreement you are giving us permission to arrange contracts on your behalf if required.

OMB accept no responsibility for any additional costs which are incurred by you due to:

  • You asking for a service to start later; or
  • Your old supplier(s) / Providers preventing you from transferring your services; or
  • We do not have all the information we need from you to transfer the services or the information we have from you is incorrect and / or the information we need is not readily available from any other source; or
  • The commencement of your services / policy being delayed due to an event outside our control.
  • Any other reason which is within your control and /or outside of our control

It is important that you do not miss any service installation appointments as you may be liable to additional charges from the relevant Suppliers / Providers or their agents.

When sourcing services or products on your behalf, we consider a broad range of factors, these include price but also include (without limitation) the length of the contracts on offer, long term price guarantees, quality of service, customer service, customer ratings, financial stability of the Supplier / Provider, its track record and other information that may be available to us. Best value for money is the most important criteria, but this will depend on your individual circumstances and may not be the cheapest offer on the market at that time.

You understand that Suppliers / Providers may run a credit check on you, your home, to ensure you are able to pay your bills. The result of this credit check may mean the Supplier / Provider asks you for a deposit or they may refuse to supply you. Further details may be found on the specific Supplier’s / Providers Terms and Conditions. Any personal data you provide to us will be subject to GDPR and treated in line with our Privacy & Cookies policy.

If your household is eligible for the Warm Home Discount, we will only recommend a Supplier/ Provider that is enrolled in the Warm Home Discount Scheme.

We will ask you questions relating to the relevant service or policy and provide you with {indicative} offers based on the information you have provided to us. Please note you are giving us permission to obtain an offer on your behalf. Where we ask questions to help source quotations, you are responsible for:

Answering all questions honestly, completely and to the best of your knowledge, and for ensuring that any assumptions made are correct.

Failure to do so may lead to a contract / policy being invalid or an increase in cost and you may also be liable for any third-party costs in the event of any claim.

In order to accept a quotation, we may have to provide you with the relevant link to the underlying Supplier or Providers website to retrieve your details {or, where applicable, contact them by phone}.

Before accepting a contract or policy it is extremely important that all the information the relevant Supplier / Provider holds on you is accurate. You should therefore ensure that all information you provide to us is complete and accurate. Neither we nor the relevant Supplier / Providers will check this information for you. Again, failure to do this may lead to your contract / policy being invalid or an increase in the cost.

It is important that you read the Individual Supplier / Providers Terms and Conditions to check that you understand and agree with them. The Suppliers / Providers Terms and Conditions are not the same as ours and they will be the terms you agree to when you accept a quotation.

It is important that you read all documents issued to you by the Supplier/Provider and ensure that you are aware of any, limits and other terms that apply. Failure to comply with the Supplier / Provider’s Terms and Conditions could invalidate your contract or policy or lead to an increase in the cost.

You should also check that all your details on any contract or policy documents are correct, including any assumptions that may have been made on your behalf by the Supplier / Provider. If the information supplied by you is not correct, it is your responsibility to notify the Supplier / Provider immediately. Failure to inform them of any errors or missing information could invalidate your contract or policy.

4. Subscription and Term

Unless terminated by us in accordance with clause 16 below this agreement and your obligation to pay your monthly or annual subscription will continue for the duration of the Supplier / Provider’s contract which we have sourced on your behalf and you have agreed, or if more than one Supplier contract the duration of the last to expire.

5 Renewals

Prior to the expiry of the first contract, we have sourced on your behalf and you agreed, you will be contacted by us and asked if you would like to continue with this service. If you accept, your agreed monthly or annual subscription will continue, until the end of any new or renewed contracts we have sourced on your behalf and you agreed. If you decline and wish to terminate this agreement, your termination will be accepted in line with our termination policy.

6 Termination

After the initial 14-day cooling off period if you wish to terminate this agreement, we require notice in writing. If written notice to terminate this agreement is received by us from you this agreement will finish on the same day as the last contract we sourced on your behalf, and you accepted also finishes. Or if no contract as been sourced and accepted, we reserve the right to charge you an admin fee.

Confirmation of our acceptance of your termination will be sent by us to you in writing or electronically. Until the termination date you are responsible for continuing to pay your monthly or annual subscription in line with this agreement. After this date your monthly or annual subscription will be cancelled by us. Failure by you to continue to pay your subscription could lead to us issuing legal proceeding against you to recover our cost and any associated costs.

7. No Representation / Limited Authorisation

We do not represent or act as an Agent for any Suppliers / Providers in connection with their Service. Whilst we may have commercial relationships with these Suppliers / Providers and may negotiate collective deals, in providing this service we act independently on your behalf using our own judgement only selecting the best offers for you the subscriber.

We take precautions not to put ourselves in conflict of interests and will seek to notify our subscribers if we believe we might be in conflict.

We will not represent you or act as your agent or representative with a Supplier /Provider unless you give us permission to do so.

By giving us permission to act as your agent in accordance with these Terms and Conditions, you give us authority to do the following:

  • (i) Review your details and those of your Supplier / Providers contract(s) and (if we agree it is the best option for you) to select an alternative Supplier/ Provider or contract or Supplier.
  • (ii) Cancel any of your existing contracts / policies if applicable.
  • (iii) Contact the selected Supplier/ Provider and to give your details to the Supplier/ Provider (which may be your existing Supplier / Provider in the case of switching between different contracts of the same Supplier/Provider) and to complete application or registration forms or application questionnaires in relation to your new Supplier / Provider contract, in order to arrange the switching of contracts or Suppliers/ Providers on your behalf. You understand and agree that we will complete such application forms and questionnaires on your behalf after seeking your instructions in relation to the details or answers provided in the Supplier/ Provider forms.

Once these steps have been taken on your behalf, we will continue to act as your agent including customer service, bill checking if applicable, and complaints handling. All other aspects of a contract with your Supplier / Provider (including, without limitation, providing any financial credentials or personal information or information relating to your property, receiving, and paying bills, providing meter readings, applying for the special discounts or for the Priority Services Register, any service disruptions, or other incidents claims or events associated with the Supplier / Provider contract) are your sole responsibility.

8. Credentials and Passwords

By signing this agreement, you are giving us permission to access your current Supplier / Provider account information. All User names Pass words and account information supplied by you to us are protected under our Data Protection and GDPR Policy.

9. Use of the Service

This Service is provided to the subscriber for the purpose of sourcing and obtaining the best offers for their Household and to help them manage their bills with minimum hassle and effort. The use of this service or the use of your subscription for purposes which are inconsistent with the above is strictly prohibited unless arranged and agreed in advance with us.

The use of this Service is for our members only and cannot be used for any research purposes (including, without limitation, to conduct any surveys or to scrape or collect any data, to carry out competitor analysis or price research, to monitor the Service or third party offers) is strictly prohibited.

This Service is a subscriber only facility. We reserve the right to block access to the Service if we have reason to believe that the Service is being misused.

Without derogation from the generality of the foregoing, any of the following is prohibited and may result in the immediate termination of the subscription without liability and may be reported to relevant authorities:

  • the unlawful use of the Service or its use for unlawful purposes.
  • the provision of misleading or inaccurate data to us in connection with the Service.
  • accessing a subscriber’s account without the subscriber’s express authorisation;
  • signing up, accessing or using the Service, or obtaining any product recommendations, data or other input from the Service, through automatic means (e.g., using ’bots’ or other computer software without an individual person controlling each step of the use of the Service);
  • the use of the Service for the purpose of developing, providing, or carrying out any service or business targeting third parties (whether or not such service or business competes with us) or its use for the purpose of generating any revenue (other than savings on your household bills); or
  • the use of the Service in a manner intended to cause overload or disruption to the Service.
  • sharing the Service or any of the information obtained as a result of the provision of the Service with non-subscribers.

10. Warranties

You warrant and represent to us that:

  • You are at least 18 years old.
  • You are a UK resident own or rent a house in the UK or are entering into this contract on behalf of a business registered and / or having its principal place of business in the UK.
  • You do not represent any Third Party (other than your immediate business or family or, if you are the owner or manager of a property held under lease or tenancy, the tenant or lessee) and you do not act in any capacity other than as a user of this Service.
  • You subscribe to this Service for either business or domestic purposes and not for any of the purposes prohibited under these Terms and Conditions.
  • All information you provide to us about yourself, your property, or your business including information relating to your current Suppliers / Providers or claims experience and other information we request from you is true, accurate to the best of your knowledge and not misleading in any way; and
  • You will update us if any information you provided to us becomes out of date or untrue during the term of your subscription with us.

We warrant to you as follows:

  • we have the right to provide you this Service.
  • we shall use commercially reasonable efforts to provide the Service using reasonable care and skill; and
  • we shall use commercially available technologies to protect your personal data.

In respect of commercial agreements: Other than the warranties, representations and covenants expressly set out in these Terms and Conditions, we give no warranty nor make any representation in relation to the Service and the parties expressly disclaim to the fullest extent permitted by law any representation or warranty by us relating to the Service that may be implied by these Terms and Conditions, by custom or by law or otherwise and which is not expressly set out in these Terms and Conditions, including any implied warranties of quality, merchantability, title or entitlement, fitness for a particular purpose, non-infringement of third party rights, the ability to achieve a particular result or functionality, including any warranty or representation that the Service will be uninterrupted or error free, and all such implied terms or warranties are expressly excluded.

In respect of consumer contracts: The warranties contained in these Terms and Conditions are in addition to those implied under the Consumer Rights Act.

11. Privacy policy

We understand how important your privacy is and we take its security seriously. To read our Privacy Policy, click here. This Privacy Policy should be read in conjunction with our Terms and Conditions and our Cookie Policy.

12. Intellectual Property

This Service uses our intellectual property rights. For the purposes of these Terms and Conditions, ’the OMB IP’ means all intellectual property rights subsisting in or relating to the Service including Platform-Generated Data, the computer code and other system elements underlying the SMB application, software screens, all design elements and artwork, templates, layout designs and design facilities included in the Service, the concepts and ideas underlying the Service, all statistical and analytical data captured by or through the Service and the trademarks “SMB” and any other trademarks, trading names or signs adopted and used from time to time by us in relation to the Service.

You will not acquire any right, title or interest in any OMB IP as a result of using or subscribing for this Service, except the limited right to receive the Service during the period of subscription in accordance with these Terms and Conditions.

Other than to receive and use the Service in accordance with these Terms and Conditions or otherwise with our prior written consent, and except to the extent permitted under sections 50A, 50B, 50BA and 296A of the Copyright, Designs and Patents Act 1988 (UK) or under any mandatory statutory provisions amending or substituting those provisions which are applicable in the United Kingdom you agree that you shall not and shall not assist, procure or authorise any other person to do any of the following, that is:

  • (i) use the Service or your subscription for the benefit of any Third Party or lend, lease, transfer, or grant the Service to any Third Party, or cause or permit any use, display, transfer of possession, sublicensing, publication, or other dissemination of the Service, in whole or in part, to or by any Third Party, or charge any Third Party in connection with the benefits of your subscription or the provision or use of the Service; or
  • (ii) modify, amend, reverse engineer, decompile, disassemble, re-engineer or otherwise re-create or attempt to re-create the code or the structural framework for part or all of the Service or reproduce, make adaptations or derivative works to the Service, or any of the SMBIP; or
  • (iii) remove or change any proprietary or copyright notices, trademarks or trading names or other indications of source or ownership (of ours or any Third Party) that are included in the Service

13. Indemnity

You agree to indemnify us, our directors, employees, agents, and representatives (’Indemnified Persons’) and keep us indemnified against any loss, damage, cost or liability arising to any Indemnified Persons as a result of any claim, demand or proceedings brought or threatened against the Indemnified Persons in connection with any breach by you of these Terms and Conditions, including any breach of warranty, or any misrepresentation or negligence in relation to your subscription to the Service or its use, or out of your use of the Service in contravention of these Terms and Conditions.

14. Limitations on Liability

We are responsible to you for:

  • 1. any claim you may have against us for a personal injury or in respect of your death if caused by our negligence
  • 2. any statements made by our employees to you which are not true statements of fact and which are made by that employee with fraudulent intent;
  • 3. any statements made by our employees to you which are misleading or untrue.
  • 4. In relation to commercial contracts, except in the case of (1) or (2) above (where our liability to you is unlimited), our liability to you will be limited to the upper level of our insurance limit which may vary from time to time.

We are not responsible to you for:

  • 1. In relation to commercial contracts, any reliance that you may place on any material or commentary posted on our website. Please note that nothing contained in our website, or the material published on it is intended to amount to advice on which you should rely; or
  • 2. any losses you suffer because the information you put into our website is inaccurate or incomplete; or
  • 3. any losses you suffer if the information you put into our website is accurate, but the insurer’s website has not accurately reflected that information because its system is not working correctly; or
  • 4. In relation to commercial contracts any losses you suffer if you misrepresent any fact which may influence the providers decision to accept the risk, or the terms offered; or
  • 5. any losses you suffer because you cannot use our website at any time, unless, in relation to consumer contracts, the web site is unavailable due to our negligence; or
  • 6. any losses you suffer through connecting to any linked third-party websites or any statements, information, content, products, or services that are published on, or may be accessible from, any linked third-party website and we do not guarantee that they are free from viruses or anything else that could be infectious or destructive; or
  • 7. in relation to commercial contracts, any errors in or omissions from our website; or
  • 8. in relation to commercial contracts any losses you may suffer by relying on any commentary, postings, or reviews (of our services or that of our partners) on our website; or
  • 9. any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it, except, in relation to consumer contracts, where negligence on our part can be shown; or
  • 10. the privacy policies and practices of other linked third-party websites, even if you access them using links from our website; or
  • 11. any unauthorised access or loss of personal information that is beyond our control.
  • 12. in relation to commercial contracts any consequential or purely economic loss.
  • 13. Any other type of loss which is not referred to under the heading ’We are responsible to you for’ above.

15. Force Majeure

A party shall not be in breach of these Terms and Conditions, nor liable for any failure or delay in performance of any of its obligations under these Terms and Conditions where such failure or delay arises from or is attributable to acts, events, omissions or accidents beyond its reasonable control including an act of God, fire, flood, earthquake, windstorm or other natural disaster, explosion or accidental damage, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions, terrorist attack, civil war, civil commotion or riots, shortage of raw materials or supplies, industrial action or strike, power cuts electronic or communication network breakdowns, changes to the law or regulatory requirements, court orders or directions of a regulatory authority and any government or sovereign action.

16. Our Right to Terminate Your Subscription

We shall be entitled to terminate your subscription for the Service with immediate effect at any time by electronic or written notice to you if you are in breach of these Terms and Conditions including in any event that you provide us with false or misleading information in connection with the Service or if you are in breach of any of your warranties or if you use the Service for purposes not permitted hereunder. In such circumstances, you will not be entitled to any refund and will be obliged to immediately pay to us a sum equivalent to your monthly subscriptions for the remainder of the relevant term. We may also terminate or suspend your subscription in any of the following circumstances:

  • (i). if for any legal reasons we are prevented from delivering the Service;
  • (ii). if you fail the supplier’s credit check and the application for a new supplier/ provider contract made on your behalf is consequently unsuccessful; or
  • (iii). if you make arrangements directly, outside the Service, to switch your supplier/provider or contract.

17. Complaints

If you wish to make a complaint or have other queries relating to the Service, please write to us at the following address: Organise My Bills, Macrome House, Macrome Road, Tettenhall, Wolverhampton WV6 9HD or email to: info@ombills.co.uk

If your complaint relates to a Supplier / Provider policy, we will let you know that we have forwarded your complaint to the relevant Supplier / Provider and will supply you with their contact details. The Supplier/ Provider will then reply to your complaint directly.

A summary of our internal process for dealing with complaints, which outlines how we will handle your complaint both promptly and fairly, is available on request. If you are still dissatisfied, then you may be entitled to refer your complaint to the Trading Standards Ombudsman Service (FOS).

18. Cancellation Rights

You have a legal right to cancel this contract due to the existence of our 14 day cooling off period, to exercise your right to cancel this service, you must inform us in writing at the correspondence address provided or by emailing info@ombills.co.uk Your decision to cancel this service must be made by a clear statement that you are exercising your right to do so.

By cancelling this service, we will no longer be able to act on your behalf when negotiating with a Supplier / Provider. Any transfers already initiated prior to your cancellation may not be completed and could be affected.

Once a transfer to another Supplier / Provider has been initiated by OMB you will be subject the relevant Supplier / Providers cancellation notice period and it is important that you read the individual Supplier / Providers cancellation terms.

If you wish us to exercise your right to cancel a contract we have organised on your behalf, you must inform us in writing or electronically at the correspondence address emails can be sent to  info@ombills.co.uk your decision to cancel a transfer must be made by a clear statement.

A request from you for us to cancel a Supplier / Provider’s new contract must be submitted before 5pm on the last working day of the relevant Supplier / Providers individual cancellation period. This request must be sent to us from either the email you have given us to sign up to this service or in writing to our registered address given at the top of these Terms. Cancellations submitted after this point will not be actioned by us. In addition to the above, we also recommend you contact the relevant Supplier/ Provider directly to request cancellation.

19. General

Your monthly or annual subscription is for the supply address given in this agreement and cannot be assigned or transferred to any other address or person except with our express written consent.

We shall be entitled to transfer its rights under these Terms and Conditions subject to its obligations to any member of a group or to any person acquiring this business and any such transfer shall be effective upon notice being given to the subscriber.

Nothing in these Terms and Conditions shall create or be deemed to create a partnership or joint venture and shall not be construed as giving rise to the relationship of principal and agent between the parties.

If any provision of these Terms and Conditions is or becomes illegal, invalid, or unenforceable in any respect under the law of any jurisdiction, that shall not affect the legality, validity or enforceability in that jurisdiction or any other jurisdiction of any other provision of these Terms.

A person who is not a party to these Terms and Conditions shall have no rights to enforce the provisions of these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.

No modification, alteration, or waiver of any of the provisions of these Terms and Conditions shall be effective unless in writing and signed on behalf of each of the Parties. No omission or delay on the part of either party in exercising any right, power or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or privilege preclude any other or further exercise thereof or of any other right, power or privilege. The rights and remedies herein provided are cumulative with and not exclusive of any right or remedies provided by law.

These Terms and Conditions (together with our Privacy Policy and Cookie Policy) constitute the entire agreement between the parties and supersede all other agreements, statements, letters and other arrangements between the parties in relation to the subject matter hereof. Each party acknowledges that it has not relied on or been induced to enter these Terms and Conditions by a representation other than those expressly set out in these Terms and Conditions. This clause does not affect a party’s liability in respect of a fraudulent misrepresentation.

20. Legal

By accessing our service you agree to be bound by these Terms and Conditions, together with our Privacy Policy and Cookie Policy. If you do not wish to be bound by them then you should not sign up to use this Service.

These Terms and Conditions are subject to the laws of England and Wales and the exclusive jurisdiction of their Courts.

We cannot be held responsible for the content of any external websites linked to our website and by using any link to access this separate website you will be subject to the terms of use applying to that site.